Refund & Exchange Policy
All our resistance bands come with a free limited lifetime replacement warranty (valid for up to 2 replacements in a 365 days period, subject to review on an individual customer basis). This is an exclusive warranty limited to our V2 resistance bands kits range and the EzBar covering manufacturing defects, unless stated otherwise. This warranty does not apply to any other product ranges we offer and is applicable to the expected normal lifetime of the product, not the lifetime of the buyer. This warranty is also applicable only to the original owner, not for any subsequent owner.
This lifetime warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time of the product.
The EzBlock Home Gym System comes with a three year limited replacement warranty (valid for up to 1 replacement in a 365 days period, subject to review on an individual customer basis). This is a warranty limited to our EzBlock Adjustable Dumbbells covering manufacturing defects, unless stated otherwise. This warranty is also applicable only to the original owner, not for any subsequent owner.
This warranty does not cover damage caused by normal wear and tear, improper care, loss, dropping, misuse, accident, neglect, or the natural breakdown of materials over time of the product.
GENERAL REFUNDS/EXCHANGES POLICY
We are pleased to accommodate returns and exchanges within 30 days from the date of successful delivery.
If you need to return/exchange your order for any reason, please contact us on firstname.lastname@example.org within 30 days of delivery. We will then proceed with the returns and refund process.
Please note, returns are at the cost of the customer. We suggest using a tracked form of post as EzToned is not responsible for any lost or missing packages on route to our returns facility. Shipping costs are non-refundable.
What is the returns period?
Our returns period expands to 30 days. Customers are to contact us within 30 days to proceed with a refund or exchange.
Do I have to pay for return shipping?
The customer is responsible for covering the return shipping costs.
May I return my order without informing you or without an RMA?
To ensure you receive proper instructions for returning your order, please contact us on email@example.com to initiate the returns process.
When will I receive my refund?
Once your return is received and inspected and deemed returnable, the refund request is sent for processing. Refunds typically take between 7-20 business days to be initiated from our end. Please note, most financial institutions take an average of 3-7 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us once the refund has been processed. For more information, we recommend you to contact your financial institution.
How may I contact you?
The EzToned Support team can be reached via email 24/7 at firstname.lastname@example.org